Support – Super Pixel Heroes | Reliancegames.com
 
 

SUPPORT – Super Pixel Heroes

General QueriesTechnical Queries - iOSTechnical Queries - android
What are the Characters/Heroes in the game?
You can unlock exciting and funky characters like Dinosaurs, The Jungle Book heroes, Zombies, Sci-fi Real Steel Movie Robots and more.
Characters are also classified into:
Common – characters with basic level and have no special abilities
Rare – have one special ability
Epic – have 2 special abilities
Legendary – the most powerful with 3 special abilities
Note: You cannot upgrade or transform between character classifications mentioned above.
What is Damage, Attack Speed & Health?
Each hero has a specific Damage, Attack Speed and Health stats challenge your skill. For example a high damage hero will have low attack speed and health to test your ability to win.
Spoiler title
Your All Hero Score is the combination of your top win streak scores of each character you have. Note: Increase your score to claim various Milestone Rewards.
What do I get by increasing Milestone Level?
Each win will give XP which will increase your Milestone Level. Once you reach the given Milestone Level landmark you will get a Reward.
What are Quests?
In Quests you have Daily Challenges and other challenges to get Rewards.
Where can I choose to Equip a Hero?
Select Change button on Main Screen to access hero/character list and equip.
What do I get in Inbox?
Special Rewards are available in Inbox. Tap on Menu>Inbox to Claim.
What are Special Abilities?
Special Abilities are powers which are assigned to Rare, Epic & Legendary Heroes. Smash down opponents with Bleed, Critical Damage, Stun, Instant Death and defend with Force Field, Obstacle Shield & Last Stand. Note: To get information on what special ability your hero has tap on the ‘i’ button.
How do I unlock Special Abilities?
Special Abilities are assigned to Rare, Epic & Legendary Heroes and cannot be unlocked.
What are environment benefits & obstacles?
The Arenas have environment benefits and obstacles which can take you down or turn the fight to your side. Rolling fireballs spiked iron, instant death are obstacles with negative effects which on contact will cause harm/finish you or opponent. Double Damage benefits the character which collects them.
Can I regen part in a fight?
You cannot regen a part during a fight.
How can I regen a Part?
After the completion of a fight win you can regenerate one limb by spending coins before the timer runs out.
How can I continue win streak?
If you lose a fight and want to continue your win streak, you can revive your character before the timer runs out by spending coins or by watching a video.
How do I pause or restart my fight?
Tap on Pause button which will be on top of your screen and menu will appear with resume and other options. But you cannot restart a fight.
How do I get Crates?
You can get crates by watching videos, spending coins or achieving milestone in All Hero Score.
What do I get inside Crates?
Open Common, Rare, Epic and Legendary crates with surprise hero parts of the particular class as rewards. Collect all parts to unlock a hero.
What do I get as Gifts?
You can get Coins, XP Multiplier, character parts, etc., as gifts. Tap on Claim Gift icon in Main Menu to collect.
What is Prize Crate?
You can win Common, Rare, Epic & Legendary Hero parts through Prize Crates.
How do I get Coins?
You can earn coins through fight wins, free gifts, free coins, watching videos or by purchasing at Store.
How do I get Characters?
You can get characters by collecting character parts from crates and rewards or by purchasing them directly from Store.
What can I share with friends on Social Media?
You can Share character and win streak score on Social media options given for your device.
Can I post a video of my game?
You can share your video of gameplay only via Replay Kit feature available for iOS 9 & above. Note: For Android phones we do not have video sharing feature.
Can I add/invite friends?
Currently we do not have this feature.
How do I create and save User Profile?
Currently we do not have this feature.
How do I save my game progression?
You cannot save your game progression. If you delete the game you have to start from the beginning.
How do I get my progression back on my device?
You cannot save your game progression. If you have deleted the game you have to start from the beginning. However your real money character purchases will be restored.
Can I reset my progress?
By re-installing the game you can reset your progress.
I deleted and reinstalled the game, how do I get my purchases back?
You get only your real money character purchases back when you reinstall the game. You will not get any consumable items.
How can I access Google play/ game center leaderboard?
To access leaderboard you have to login to Google Play Games services/Game Center.
What do I get by logging into Google Play Games Service/Game Center?
By logging into Google Play Games Services/Game Center you can share your achievements and view leaderboard.
How can I change the game's language?
The game supports 8 languages- English, French, Italian, German, Spanish, Portuguese Brazilian, Russian, Simplified Chinese. It will start as per the device language if supported or else in English.
Can I disable ads which pop-up in the game?
These are not ads but informational benefits which convey discounts, limited offers, rewards, contests, etc., to improvise your gaming experience.
Can I play offline?
Yes, you can play offline.
Where can I get Support?
You can contact support@reliancegames.com for any assistance.
How do I modify the SFX /Music options?
SFX or Music option can be controlled from the settings in the main menu as well as from the Pause menu.
Where can I find tutorial for the game? Can I access tutorial again?
Tutorial will be available automatically when you begin. No, the tutorial cannot be accessed again.
Where can I find the list of Controls?
Access Top Left Menu Button>Settings>Help to get the list of controls and information on how to play the game.
Why should I accept these Terms and Conditions?
Terms and Conditions is a mandatory to be accepted as per legal guidelines to play the game. Please read the document before accepting.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement : iOS 8.0 and above
Devices:
iPhone: iPhone 4S and above
iPad: iPad 2 and above.
iPod: iPod Touch 5 and above.
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful.
Try relaunching the game.
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt. If issue is not resolved contact us: support@reliancegames.com
Why does store show up a message as 'In-app purchase disabled'?
In App Purchase disabled message is a parental control which is linked with device restrictions. To Turn on/ off Restriction please do the following steps:
1. Go To Settings
2. Tap General
3. Select Restrictions which always needs password
4. To Allow In-app Purchases
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background: Double tap on the home button to see the apps running in the background:
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them.
=> You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.
I have downloaded the game previously, now the new update is not getting downloaded. Why?
It is possible that, new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfils the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off or to the left so that it’s white. This will prevent anyone who doesn’t know your passcode from making in-app purchases.
How do I restore my character purchases?
To get your Character purchases back:
1. After completing Tutorial go to Main Menu
2. Tap on the Hamburger button present on the top left
3. Tap on settings icon
4. Select Restore, enter purchase ID and password to restore
How to improve the performance for the game?
It is always good to restart your device every week to clear your device memory and give you optimum game performance. Hold Power and Home Button together and release once you will be shown the apple logo.
Do I have to download content each time I launch the game?
The Game is a one-time download and the size is 200MB. After installing you are into the game .Please make sure you have enough space of around 500MB for completely installing the game.
Why can't I install Game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install game. The size of the game file is around 200 MB so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
The Game is not loading / crashing on my android device. What should I do? Which devices does it support?
What Should I Do?
Please try the following:
1) Make sure your copy of the game for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
3) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that the game requires **at least** the following specs:
– 1 GB RAM or more recommended
– Android OS 2.3.3 or better
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know by mailing support@reliancegames.com

Can I continue my game on new device?
No. You will have to start the game from the beginning on new device as progression is currently not transferable.
I purchased an item on my mobile device from the store but I did not get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or a cash transaction issue. One possibility is that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game, please contact our support team with purchase receipt at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install this game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install the game. The size of the game file is around 88 MB, so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Do I have to download content each time I launch the game?
The initial one-time download size is 88 MB. Please make sure you have around 500 MB free space for completely installing the game.