Support – Mini Monster Mania | Reliancegames.com
 
 

SUPPORT – Mini Monster Mania

General QueriesTechnical Queries - iOSTechnical Queries - android
How can I change the game's language?
Currently the game supports only English.
Can I disable ads which pop-up in the game?
These are not ads but informational benefits which convey discounts, limited offers, rewards, contests, etc., to improvise your gaming experience.
What is BUILD feature?
You can Create Your Own Robot using BUILD Feature in the game by combining various robot’s parts.
I deleted and reinstalled the game, how do I get my purchases back?
There are no non-consumable purchases in the game and hence you will not get your purchases back.
If you have synced your account with facebook, you can get back your game progression by tapping ‘Login to Facebook’

If you have never logged in facebook you will lose all progression as your data will never be stored and have to start the game from tutorial.

What happens if I delete the game and again installed it? Will my progress be saved or lost?
If you have logged in to facebook earlier your progression will be saved. Log in to your facebook account again to get your synced progress. If you have never logged into facebook your progression is lost.
Where can I find tutorial for the game? Can I access tutorial again?
Tutorial will be available automatically when you begin. You cannot access tutorial again. But you can get more help by accessing Help section in Settings.
Why am I not able to connect to Facebook?
Connecting to Facebook is network dependant. Kindly check your connectivity strength before proceeding. If still the login fails, try logging in again after sometime.
If this doesn’t work, please restart the game and try logging in again from the game settings.
Please contact our “support@reliancegames.com” if any further issues are triggered.
How do I sync my game progression?
When you login to facebook all your data is synced across your given id. To save progression tap ‘Login to Facebook’ button.
Can I reset my progress?
By logging out of facebook you can choose to start from the beginning as a guest user. You can overwrite your current facebook progression with Guest User progression.
From where can I connect to facebook?
At the game beginning of the game there’s a ‘Login with facebook’ button for you to login. Also you can ‘login with facebook’ from Settings.
How can I access leaderboard?
To access leaderboard you have to login to google play Games services/Game Center.
What can I share with friends on Facebook?
You can post new monsters on your facebook and share your level up screen. Note: you cannot give monsters to friends.
What do I get by logging into Google Play Games Service/Game Center?
By logging into Google Play Games Services/Game Center you can share your achievements and view leaderboard.
Can I play offline?
You cannot play Offline. Internet connection is always needed to play.
How do I adjust sound?
In Settings, you can turn on and off SFX and BGM by taping on the respective sliders.
Where can I get help about the game?
Tap on Settings in Main Menu and then touch Help tab to get all you need about playing the game.
”What
level monsters?”]You can use Max [evolve] level monsters in Evolve to develop your main monsters. Also, Max [evolve] can be used to improve stats of a monster in fusion.
Can I change my starting monster after I have selected?
Yes. You can change your Team monster by tapping team button on main menu and selecting you monster.
Can I change my nickname or avatar?
You can change your nickname and avatar in settings and through main menu HUD.
Can I put my own player nickname?
You can put your own player nickname by taping on your player level on the left hand side of the HUD.
How do I increase my monster's stats?
You can increase your monster’s stats by Fusion.
What is Arena?
Arena is the place where you can fight Player vs Player battles.
What are the red and blue energy bars on main menu for?
The Red in the energy bar for PVP Arena mode. The blue bar is for Map and all other modes.
Where can I get Gems & Coins?
Gems can be collected by leveling up realms or by purchasing in store. You can win coins through battles or purchase them using gems.
What does Monster Box contain?
A Monster Box seen in Store contains monsters as rewards. A Gold Monster Box has better stats than the Silver and Bronze Monster Box.
What are Special Dungeons?
Special Dungeons is an event which changes daily and are more difficult than normal map. But you can choose 4 teams to fight against the bosses and win greater rewards like max level monsters or 3 and 4 star monsters.
What does connecting more bombs do?
Connecting more bombs together increases the damage done greatly.
What is a Rune chart? Where can I see this?
The Rune Chart tells you which type of monsters are strong or weak against another type. Ex: Machines are weaker to elemental but stronger than aqua. You can see the Rune Chart in the Pause Menu and also in Settings Menu > Help Tab.
Is there Multiplayer? Can I play with Friends?
Currently the game has only Single Player modes.
What is Random Mixing?
Random Mixing helps you make 2 or 3 star monsters and gives you a chance to buy special bombs.
How do I get Special Bombs?
You can buy Special Bombs while performing Random, Formula or Evolve.
What are Wild Runes?
Wild Runes can be used as a link between any two or more runes of the same type.
How do I increase my Daily Rewards?
Tap Daily Reward Multiplayer on Daily Rewards screen to multiply your reward by 5 times and this purchase will be valid for 1 month.
How do I play with User?
You can ‘Invite User’ after the match in the pop-up screen. Once he/she accepts your Invitation they will appear in the friends list. Tap on them from prefight screen to play with the user.
How do I change my team?
You can change team by tapping on the team number below your monster on the main menu.
What does 'in party' mean? How do I use these monsters?
Monsters ‘in party’ are currently a part of an active team. Remove these monsters from the team to involve them in fusion or mixing.
How do I make a Power Rune or Bomb?
Touch each rune in the puzzle to check what abilities it provides your monster. Connect these runes chain long enough as the number mentioned to make a Power Rune or Bomb. Note: Each monster category can create a bomb for the category rune.
How do I activate a Power Rune or Bomb?
Trace a chain including the Power Rune or Bomb to explode it. The more bombs you link the more powerful the effect.
What are Skills? When can they be activated?
Skills are based on the monsters you have chosen in the team and can be activated when you have connected the required number of runes mentioned. Once skills bar is filled tap on it to activate.
How do I raise the level my monster?
Progression normally level ups your monster. To raise the level of your monster using fusion:
1. Select Fusion button on monster screen
2. Drag and add the monsters you want to fuse
3. Tap on ‘Fuse!’
What is included in Beginners Pack?
Beginners pack includes 300 gems, 30000 coins and fusion materials.
What are social points? How do I use them?
Each friend you select will give you a social point and also user can gain social points by winning the fights in Arena. You can unlock silver monster box spending with 10 social points.
What are boss fights?
Boss fights are daily events present for a given time with big rewards. You can fight directly or later from the boss fight icon in main menu.
What is Sell Pack?
Sell Pack contains gems, coins and fusion materials to help you progress.
What do I get by using Facebook?
You will get 50 gems for log in to facebook for first time and maximum of 5000 coins once in a day for sharing a post.
What do I get for inviting friends on facebook?
You get 2000 coins for inviting a friend in facebook.
Where can I collect my rewards?
You can collect rewards in the mail box.
How can I reach support?
you can reach our support team via email at support@reliancegames.com
I am getting message 'This id is already in use'. What do I do?
You are using your facebook id on two devices. Log out from one device and use on your chosen device.
Why am I getting 'Quit reload' pop up?
Your network connectivity needs to be strong to play the game. If your network is strong and problem still persists contact our team at support@reliancegames.com
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement : iOS 7.0 and above
Devices:
iPhone: iPhone 4 and above
iPad: iPad 2 and above.
iPod: iPod Touch 5 and above.
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful.
Try relaunching the game.
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt.
How do I continue my game on new device?
If your progress is synced to facebook, you can install game on new device and tap login to Facebook screen. Select facebook option in the popup to continue your game from the progress you have synced on facebook.
Why does store show up a message as 'In-app purchase disabled'?
In App Purchase disabled message is a parental control which is linked with device restrictions. To Turn off Restriction please do the following steps:
1. Go To Settings
2. Tap General
3. Select Restrictions which always needs password
4. To Allow In-app Purchases
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background: Double tap on the home button to see the apps running in the background:
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them.
=> You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.
I have downloaded the game previously, now the new update is not getting downloaded. Why?
It is possible that, new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfils the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off or to the left so that it’s white. This will prevent anyone who doesn’t know your passcode from making in-app purchases.
Do I have to download content each time I launch the game?
“The initial one-time download size is 55MB. After installing you will have to download assets of 177MB. Please make sure you have enough space of around 700MB for completely installing the game.
Why can't I install Game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install game. The size of the game file is around 700 MB so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
The Game is not loading / crashing on my android device. What should I do? Which devices does it support? What Should I Do?
Please try the following:
1) Make sure your copy of the game for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
4) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that the game requires **at least** the following specs:
– 1 GB RAM or more recommended
– Android OS 2.3.3 or better
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know by mailing support@reliancegames.com

Can I continue my game on new device?
If your progress is synced to facebook, you can install game on new device and tap login to Facebook screen. Select facebook option in the popup to continue your game from the progress you have synced on facebook.
I purchased an item on my mobile device from the store but I did not get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or a cash transaction issue. One possibility is that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game, please contact our support team with purchase receipt at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install this game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install the game. The size of the game file is around 49.8 MB, so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Do I have to download content each time I launch the game?
“The initial one-time download size is 49.8 MB. After installing you will have to download assets of 128 MB. Please make sure you have around 500 MB free space for completely installing the game.