Support – Drone3 | Reliancegames.com
 
 

SUPPORT – DRONE3

General QueriesTechnical - iOSTechnical - android
Do I have to download content each time I launch the game?
No. You do not need to download the content each time.
It is a simple one-time download process to launch the game completely.
We highly recommend that you use WiFi connection to allow content to download quick and smooth.
Any new update for the game will require some content download as per the newly added features.
What can I do when I have played all missions?
You can finish all challenges in each mission to get 3 stars. Also, you have a set of challenges in your profile to complete. New missions will release frequently with fresh challenges. You can be assured of unlimited action.
How do I identify & defend myself from incoming missiles?
Any incoming missile will be circled in red and you will hear an ‘Incoming Missile’ warning call as soon as missile is triggered. To defend directly tap the incoming missile to deploy flares.
Can I play against friends? Is there a multiplayer or 2 player option?
No, you can’t play against another player.
Can I maximize XP and increase Rank?
In enhancements, you have an option XP Booster to double the XP gain in each mission. Any increase in XP will help to achieve your rank.
What happens if I Skip a Challenge?
Skipping a challenge costs 15 Gold. This option will help complete a challenge without playing. However, you will not win the Rewards of Cash or Gold associated with each Challenge.
How do I select and hit a target with a weapon?
Your Targets may be fixed as well as moving. Each weapon is designed to be effective against a certain enemy class. Here’s a guide on how weapons can be used to best effect: Cannon – Fires directly at target. Missiles – Fire and Guide it towards the target. You have to wait till the missile strikes, since movement may lock another target as it strikes the most proximate enemy. Rockets – Select multiple targets to fire rockets at and then press Fire button. Bomb – Fires directly at the aimed spot.
How can I increase weapon potential?
To intensify your weapon’s damage or hit targets over a wider area or any other improvement just Select the Weapon in hangar and click on the ‘+’ symbol to upgrade its potential, until maxed out, and experience the ease with which you can cause devastating attacks.
Rocket is not firing. What do I do?
Rockets are best used for striking multiple targets. Select targets by touching them. A white box indicates that target has been locked. Choose multiple targets likewise and then press Fire to destroy.
Weapon switch is red and I cannot fire. What can I do?
Each weapon has a cool down period before they are ready for action. Wait for this Cool-down Period to get over, to specifically use each weapon. The button will become blue again when available. However you can use other weapons during this period. Note the max cool-down period while selecting weapon for mission.
How do I skip the tutorial?
Basic and Elite training can be skipped by aborting the missions from the Pause menu.
The menu/ hangar UI tutorial is a one time mandatory flow to follow in order to get familiar with the Drone3 and its weapon loadouts.
How can I equip more weapons (Bomb & rockets) as there are only two slots for Cannon & Missile?
Each equipped Drone3 has a defined weapon loadout capacity. For eg: Predator can carry only Cannon and Missile but Global hawk can carry Cannon, Missile, Bomb and a slot for any weapon type. Purchasing new drone3 can provide that magnificent experience of more weapon slots.
Can I choose the difficulty level of a mission?
No, difficulty cannot be chosen for missions.
What are enhancements?
Enhancements are extra items to be carried into combat for aid during missions. Different enhancements have different benefits. For eg: Reserve Flares give an Extra Flare unit when the Drone3 Flare slots are empty/not filled completely.
How do I purchase Cash?
Cash can be purchased from the store using Gold for each pack.
Follow the steps: Main Menu => Store => Cash => . Here if you have enough Gold as mentioned on the price bar for each Cash pack, it can be purchased.
As this is an in-game purchase it can be done in offline/airplane mode as well.
What are Bundles in Store?
Bundles are different combinations of items (A specialized drone3/Some Gold/Cash/Some enhancements) which are to be purchased using real money. They are hand-picked and curated to give you a profitable deal.
Why does game display only 3 challenges at a time for each mission?
Challenges are provided progressively in a mission. Completing a Challenge gives you a bonus in virtual currency and also added XP. Once any challenge is displayed as completed, a new challenge is added to the list which can be completed by replaying the Mission. The Mission Objective is the only mandatory fulfillment for mission completion, Challenges are merely a source for extra currency and XP. So don’t stop playing till Mission Complete is displayed.
Challenges occupy too much area of my screen. Can I get rid of them?
Challenges cannot be removed but can be kept hidden. Follow the steps:
1. In the mission main menu, invoke settings.
2. Tap on the icon titled Hide Challenges.
The challenges will remain hidden throughout the gameplay.
To view again, simply change the status of the same button to Show Challenges.
Why don't I get 3 stars for mission completion? Are there only 3 challenges per mission?
The 3 Stars are awarded for completing all the Challenges in a mission. The number of Challenges varies for every mission. For eg: the Smokescreen mission has 6 Challenges, whereas Blackfly mission has 15 Challenges.
Can I Send challenges to friends on Facebook? What can I share with my Facebook Friends?
No. Challenges are in-game and cannot be sent to friends. Although the achievements/scores can be posted on your facebook wall to inform your network of friends about your progression.
How do I earn more Kill Rewards?
Kill Rewards are based on number of Infantry Kills, Tanks Destroyed and Vehicles destroyed. Hence, by killing maximum in-game infantry and other enemy units you can get maximum Kill Rewards. Also, if you purchase a Cash Doubler pack from the store, your kill rewards will be doubled for each mission.
Why can’t I change the name in Player Profile?
Profile name is for unique identification which is default given as Drone3 Pilot. It does change on connecting to Facebook and takes the Facebook-Wall profile identity to list in the Player Profile and the leaderboard.
I deleted and reinstalled the game, how do I get my purchases back?
Gold and Cash purchases cannot be retained back if the app is deleted as they are consumable items which are to be collected while playing. However, some Bundle packs in the store which have Drones for purchase, can be restored back.
In Game => Store => Restore, enter the valid Apple ID/Google ID and get the previously purchased bundle packs for free.
Another way to retain purchases back, is by saving the progress/data using facebook ID as explained in ‘Save your progression’ in Technical Game Queries.
Incase the game has been reinstalled, one can retrieve progression by tapping the “Cloud” option available on the progression pop up.
How can I disable ads that pop-up in the game?
Fight end ads can be turned off by purchasing any pack from the store. You can also disable rewarded ads by making a purchase for $5 as shown in the game.
Can I unlock missions by making a purchase?
No. Missions cannot be unlocked by making any In-app Purchase. Completion of the preceding mission can only unlock the next mission/zone.
What is the importance of Level/Rank up in the game?
Level Up designates you a Rank as per Air defense standards. Each time you complete mission/challenges, XP points are added which help in improving the Rank. There are 2 benefits of Level Up:
1. For every Level up a defined amount of Gold/Cash is awarded to you.
2. Each time a mission is played, as per the current Rank, bonus cash is awarded.
Hence progressing effectively helps in enjoying the above benefits.
Can I reset the game and start again from the beginning?
Game data can be reset by following the below steps:
1.Re-install the game and select the local progression option on game launch.
2.Log-out from the FB account and select the “local” option on progression pop up.
How do I modify the sound/Music options?
The Sound and Music options can be controlled from the Settings menu, as well as from the Pause menu, mid-mission. A single tap on sound and music icons is required to enable or disable them.
How can I change the game's language?
Go to the Settings menu and tap on the country flag, till the correct country whose native language you need, appears. Currently we support English, French, Italian, German and Spanish only.
Can I change the position of game controls such as Fire button, weapons etc?
No, you cannot change the position of the buttons.
What are daily rewards?
You can claim your daily rewards by logging in daily. Missing a day will result in loss of later day’s reward.
How do I Save my progression?
Progression can be saved by logging to your Facebook account from within the game.
Follow the steps to sync/save progress:
1. In the Main Menu Select Settings
2. Tap on Facebook icon.
3. Enter valid Facebook username and password
4. If connected with a fresh Facebook ID, there will be a progress bar indicating “Syncing Progress “ & Congratulations pop-up will be displayed, with message saying account is connected to this device.
5. The progression data will be synced on the server by tapping on Connect Facebook Icon & selecting Sync option. Once logged in, before closing the game/discontinuing, on regular basis whenever necessary, tap on Sync to push the respective progress to the server. (We do not share any data on the Facebook wall without player’s permission).
6. Logging out from Facebook gives a fresh start for a game. However, the progression synced with the Facebook account is safe on our servers.
How do I switch off or adjust sound in the game?
You can turn off or adjust Sound & Sound effects to your requirement in Settings =>Music and Settings=> SFX.
Can I play offline?
Yes, Internet is required at first to download assets. However, to save game progression you would need network connection.
Why does it take so long for the Facebook sync process?
Syncing of data is an online process done through the server, which is specific to the Facebook id.
Hence it depends on network connectivity which is the major reason the syncing process gets delayed. So sync should be processed in strong network conditions preferably WiFi /3G.
Can I reset or restart new game?
Syncing of data is an online process done through the server which is specific to the Facebook id.
Hence it depends on network connectivity which is the major reason the process to sync to get delayed. So sync should be processed in strong network conditions preferably WiFi /3G.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement: iOS 8.0 and above
Devices:
iPhone: iPhone 4S and above
iPad: iPad 2, iPad 3, iPad mini, iPar Air
iPod: Pod Touch 5
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful. If you lose internet connection when this message is sent, your purchase may not be processed. If this happens please complete the following steps:
Go to Store and select Restore option to Restore In-app Purchases
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact apple with your receipt.
Why am I not able to connect to Facebook?
Connecting to facebook is network dependant. Kindly check your connectivity strength before proceeding. If the login still fails, try logging in from the Player Profile or result screen after completing any mission.
If this doesn’t work, please restart the game and try the above methods.
Please contact our support team if any further issues are triggered.
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you want to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background:
Double tap on the home button to see the apps running in the background.
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most players report this works for them.
=> You may also wish to clear off some apps on your device that you no longer use as how much storage memory you have available on your device may be contributing to this error.
=> If you are still experiencing errors after trying the above steps, try to put your device in AIRPLANE mode then try to launch the game.
=> You may also visit this site for any billing inquiries regarding games you’ve purchased for your iPhone/iPod or to troubleshoot any issues with getting the games downloaded or running correctly.
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off (in iOS 6) or to the left so that it’s white (iOS 7). This will prevent anyone who doesn’t know your passcode from making in-app purchases.
Why can't I install Drone Shadow Strike?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install Drone Shadow Strike. You need to have atleast 250 mb or more space on your device for the game to install and run smoothly.
Drone3 Shadow Strike is not loading/crashing on my android device. What should I do? Which devices does it support?
Please try the following:
1)Make sure your copy of Drone3 Shadow Strike for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, the tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
4) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that Drone3 Shadow Strike requires **at least** the following specs:
– 1 GB of RAM or more
– Android OS 4.0 and above
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know at support@reliancegames.com

How do I Save my progression?
Progression can be saved by logging to your Facebook account from within the game.
Follow the steps to sync/save progress:
1. In the Main Menu Select Settings
2. Tap on Facebook icon.
3. Enter valid Facebook username and password
4. Once connected tap on the Facebook icon again and select ‘Load’.
5. The progression data will be synced on the server and game will refresh once.
Once logged in, before closing the game/discontinuing, on regular basis whenever necessary, tap on load to push the respective progress to the server. (We do not share to Facebook wall without player’s permission)
6. Logout from Facebook gives a fresh start for a game, but nothing to worry, the progression synced with the Facebook account is safe on our servers.
How do I switch off or adjust sound in the game?
You can turn off or adjust Sound & Sound effects to your requirement in Settings =>Music and Settings=> SFX.
Can I play offline?
Yes. Internet is only required at first to download assets.
Why does it take so long for the Facebook sync process?
Syncing of data is an online process done through the server which is specific to the Facebook id.
Hence it depends on network connectivity which is the major reason the process to sync gets delayed. So sync should be processed in strong network conditions preferably WiFi /3G.
Can I reset or restart new game?
Game data can be reset by following below steps:
1.Re-install the game and select the local progression option on the game launch.
2.Log-out from the FB account and select the “local” option on progression pop up.
Can I transfer my account to another device? If yes, How?
You can transfer form Android to Android, iOS, or any supported device through your Facebook account.
1.Tap Game settings and use same Facebook ID, a progression pop-up will be displayed.
2. Tapping on “Cloud” option to load progression on device.
3. The progression data will be Loaded from server and game will refresh once.
I purchased an item on my mobile device from the store but I didn't get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or Credit Card issue. However, no money of yours will be lost. You could get your purchase to game by:
Go to Store and select Restore option to Restore In-app Purchases
If the above doesn’t work it means that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game please contact our support team with purchase receipt at support@reliancegames.com
Why am I not able to connect to Facebook?
Connecting to Facebook is network dependant. Kindly check your connectivity strength before proceeding. If still the login fails, try logging in from Player Profile or result screen after completing any mission.
If this doesn’t work, please restart the game and try the above methods.
Please contact our support team if any further issues are triggered.
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install Drone3 Shadow Strike?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install Drone3 Shadow Strike. You need to have atleast 96 mb or more space on your device for the game to get installed and around 200 mb for it to run smoothly.